The therapist was on her phone constantly. It was not on silent and startled me each time it went off. She frequently paused the session to text. Although she apologized and said she would add five minutes at no charge, the behavior continued. She massaged me over the sheet for approximately 20–30 minutes, which was frustrating. When she eventually removed the sheet, she pulled my thong completely off after saying “just a little.” At the end of the session, I was pressured for a tip.